Home / Terms of Use

Last Updated: January 3, 2021

The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an “as is” basis with no warranty. To the maximum extent permitted by law, Mobility Holdings, Inc. and Wire disclaim all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Mobility Holdings, Inc. and Wire do not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Due to the large amount of content and information provided, errors can and will occur. By visiting this web site you agreed that Mobility Holdings, Inc. and Wire shall be held harmless from all liability and responsibility for any and all errors or omissions in the information provided on this web site. Mobility Holdings, Inc. nor Wire shall not be required or obligated to honor any price if said price is incorrect or inaccurate, regardless of whether the information was entered by either Mobility Holdings, Inc. or Wire.



In no event shall Mobility Holdings, Inc. or Wire be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Mobility Holdings, Inc. or Wire has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.


The images, logos, copy and trademarks contained in this site, including but not limited to the text, images, audio or video, may not be used in any manner, or for any purpose, without Mobility Holdings, Inc. or Wire express written permission, are believed to be in the public domain or used with permission of the respective trademark or copyright holder. The information and images on this site may not in any way be used in any manner, or for any purpose, without the express written permission, of Mobility Holdings, Inc. and/or Wire or the official holder of the copyright or trademark. Mobility Holdings, Inc. is not responsible for the specific content and/or images contained on this site. Please contact Wire if you have questions or concerns about the site content.


The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Wire reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. By placing a credit card order, the customer grants the Wire permission to contact their bank to verify name and address.


Domestic United States orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. Local pickup is only available for select zip codes within Los Angeles. We currently do not ship to PO Boxes or internationally. We may change any of our shipping methods or prices at any time. Your order will generally ship within 48 hours of your payment clearing. If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs. The amount of these charges will be subtracted from your merchandise refund. We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. If a package shows delivered to your address, but is missing, you must report the loss to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.


By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against Mobility Holdings, Inc. and any other related party on an individual basis in arbitration, as set forth below. This will preclude you from bringing any class, collective, or representative action against Mobility Holdings, Inc., and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against Mobility Holdings, Inc. by someone else.

You acknowledge and agree that you and Mobility Holdings, Inc. are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and Mobility Holdings, Inc. otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. However, you and Mobility Holdings, Inc. each retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.

You agree that any and all communications and evidence related to any dispute ultimately resolved by arbitration or mediation with FairClaims arising out of or relating to this agreement shall be held and will remain confidential, and that you will not take any action that will harm the reputation of any of the other parties to the arbitration or mediation or Mobility Holdings, Inc., or which would reasonably be expected to lead to unwanted or unfavorable publicity to and of the parties, Mobility Holdings, Inc. or other entities involved in or incidental to the arbitration or mediation. You understand that those parties and entities include but are not limited to the claimant, respondent, witnesses, and Mobility Holdings, Inc.

The parties agree to split all FairClaims fees evenly.

You agree that, in the event of confirmation and enforcement, the delinquent party to the arbitration will be responsible for any attorney, court or other fees associated with such action.

Notwithstanding any choice of law or other provision in this agreement, the parties agree and acknowledge that this arbitration clause evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and FairClaims Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and FairClaims Rules are found to not apply to any issue that arises under this arbitration clause or the enforcement thereof, then that issue shall be resolved under the laws of the state of California.


Your satisfaction is important to us. If you would like to return your scooter for a refund, please review the Return Policy below to ensure all of the conditions are met. If you discover what you believe to be a defect or manufacturing issue, please refer to the Limited Warranty below and follow its procedures.


Product purchased from Mobility Holdings, may only be returned by the original purchaser within 30 days from the date the product was ordered and must meet the following criteria:

  1. Unopened items returned in the original condition as shipped.
  2. Wrong item shipped or item does not match what was shown on the Wire Rides website.
  3. Non-defective items that are returned opened and within the item’s return policy period (10% restocking fee will apply).

    *Please note, a 10% restocking fee will be applied on returns regardless if the item has been opened or not or if you change your mind while the item is in transit to you and this is to help us recoup some of the shipping fee that is incurred, we will try our best to process any requests to cancel your order but this is NOT guaranteed.

  4. Items must be shipped back in original condition, in original packaging, with all original parts and materials included.  
  5. Buyer is responsible for return shipping
  6. All product returns require a Return Merchandise Authorization (RMA) code.

You will need to provide the following:

  • The reason for requesting the return.
  • Your WireRides.com Order Number.
  • The serial number of the unit being returned.



Wire includes a One Year Limited Hardware Warranty (“Limited Warranty”). The Limited Warranty covers product defects in materials and workmanship under normal use.

The Limited Warranty is limited to residents of the 48 contiguous United States (excluding Alaska and Hawaii) and is available only to original purchasers. The Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. The Limited Warranty starts on the date of your purchase and lasts for one year (“Warranty Period”). The Warranty Period is not extended if the product is repaired or replaced. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

For any product which has hardware defect and fails to conform to the Limited Warranty, Wire will, in its sole discretion and to the extent require by law, (1) repair the hardware defect by using new or refurbished parts that are equivalent to new in performance and reliability; or (2) exchange the product with a product that is new or refurbished which is substantially equivalent to the original product. If Wire elects to exchange the product, the Limited Warranty is for one replacement only of like-items and does not cover items out of production if the product is no longer made or stocked. The Limited Warranty only covers technical hardware defectiveness during the warranty period and under normal use conditions. Wire does not warrant uninterrupted or error-free operation of the product.

The Limited Warranty is not assignable or transferable and does not cover any damage, defect or inoperativeness due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions carefully or to perform any preventive maintenance; (e) unauthorized repair or modifications by any party other than Wire; (f) use with any equipment or products not supplied or approved by Wire; (g) normal wear and tear; and/or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control. The Limited Warranty shall also be void if the serial number or other identification marking altered, removed or rendered illegible. Only Wire or a party expressly authorized by Wire should perform service on the product.


This site may contain links to other web sites on the Internet that are owned and operated by third party vendors and other third parties (hereafter referred to as “External Sites”). You acknowledge that Mobility Holdings, Inc. and Wire are not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.