Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

We currently limit our shipping to the lower 48 United States.  In many circumstances we are able to ship to Canada and Mexico--just ask.  Sometimes we are also to ship to Hawaii, Alaska, Puerto Rico, South America and Europe.  Please inquire if you are interested and we will do our best to accommodate you

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Let’s just start out by saying, subscription isn't the best option for everyone.  If you are an electric scooter enthusiast who loves going 40mph around your town and customizing and repairing your scooter all the time the Wire electric scooter subscription service might not be for you.  However, if you are a college student who needs economic transportation that's easy to store to get around campus or you are a gear-head who likes playing with new things but doesn't want to headache of maintenance, our electric scooter subscription might be perfect for you.  Even if you are just a normal person working an office job, our easy to ride electric scooters might be perfect for you to get to the office or run out to lunch and get some fresh air without having to worry about it.

Wire is an electric scooter company founded in 2018 by Lawrence Ham, Nick Drombosky, and Jay Tsao.  Wire was initially called Leef Scooters.  The name was changed at the end of 2019 to better reflect the company's direction and Leef Scooters was renamed Wire.  The company started out by launching the United States first electric scooter subscription service.  In 2019, the company expanded into selling and servicing electric scooters as well.  Wire still operates the only nation-wide electric scooter subscription service.

Yes!  We stock and store every single part down to the screw for the Ohm electric scooter.  You can shop parts here.  If you are looking for a part that isnt listed, just let us know.

Unlike many other products, the electric scooter has almost solely been developed in China so the entire supply chain--from small electrical bits to bigger components and parts like tires--are only made in China.  To fully build an electric scooter in any other location would cost up to 100x more because there are no supporting manufacturers to supply parts and components. 

We explored manufacturing the Ohm in the USA before we launched it on Kickstarter, and the resulting retail price would have had to have been over $5000 based on the extreme increase in manufacturing costs

Our electric scooters are made in partnership with a top-tier factory in outside of Shanghai, China.  We have an exclusive production line in this 30,000sq ft  facility where the Ohm electric scooter is made by hand.  Our manufacturing partner has many years of experience in producing electric scooters and we partnered with them after a several month long process of meeting with and vetting factory partners all around the world.

The Ohm electric scooter is built from a precision cast magnesium aluminum deck to make it strong and lightweight.  This precision casting process is more expensive than other methods, but it allows for the deck to be strong in important areas and lightweight in others.  This is far superior than many other scooters that are built from aluminum extrusions that allow much less design flexibility.

The steering tube on the Ohm electric scooter is made from hydroformed aluminum .  The reasoning behind this is similar to the reasoning behind the precision cast base.  The hydroforming process allows minimize the weight of the steering tube while maximizing its strength.

Almost all of the plastic parts are made from glass reinforced polymer.  This glass reinforced polymer is a more expensive plastic than the ABS plastic used on many other lower quality electric scooters.

Kickstarter is a crowdfunding platform.  We launched the Ohm electric scooter on this crowdfunding platform to help raise money for our first production run of the Ohm electric scooter.  Since then, we have successfully produced multiple product runs and are constantly making improvements and adjustments.

 Wire has operated pop-up stores in the past, but is not currently operating any physical store where you can view our electric scooters due to the pandemic.  Want to see Wire in your city?  Let us know.

Wire is located in Los Angeles, CA in Cerritos, CA.  Previously Wire has had operations in Northridge, CA, the Westwood neighborhood of Los Angeles on UCLA’s campus, and Compton, CA.  Wire also has repair operations in Pittsburgh, PA and is working on expanding repair operations to several markets in the US.  Want to see Wire in your city?  Let us know.

We think it's always smart to wear a helmet.  The risk/reward seems pretty in favor of it, but we do understand that it is a personal choice and the laws on helmet usage while riding an electric scooter vary widely based on jurisdiction.  Always check your local laws and regulations before riding an electric scooter.

We recently overhauled our site! We hope you like it. We're in the process of transitioning legacy subscriptions (subscriptions prior to January, 2021) to this new site. In the meantime, you can access your subscription here.

When you subscribe to the Wire Ohm electric scooter subscription program, we make sure you receive an Ohm scooter in great condition. These are often brand new scooters, but we also recirculate refurbished scooters. So you may receive a scooter with minor superficial defects [like small scuffs].

We are committed to minimizing our effect on the environment and believe disposable goods are unacceptable.